Frequently Asked Questions (FAQ)

Q. Do you ship internationally? 

A. Yes! We ship worldwide from Canada. Shipping times vary by location (see our Shipping Policy).

Q. Will I have to pay customs fees?

A. International orders may be subject to import duties and taxes determined by your country. These fees are not included in your order total and are the customer's responsibility. US orders under $800 are typically duty-free.

Q. What is your return policy?

A. RETURN & EXCHANGE POLICY

We want you and your little one to love every Arzoey piece! If something isn't quite right, we're here to help.

RETURNS & REFUNDS

You have 14 days from delivery to request a return for a full refund.

Items must be:

• Unworn, unwashed, and in original condition

• With all tags attached

• In original packaging

To start a return, email us at arzoeyandyou@gmail.com with your order number and reason for return. We'll send you return instructions.

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Refunds are processed within 5-7 business days after we receive your return.

EXCHANGES

Need a different size? We're happy to exchange within 14 days of delivery, subject to availability.

Email us at arzoeyandyou@gmail.com and we'll arrange your exchange. You cover return shipping; we'll cover shipping the new size to you!

FOUNDING 30 CUSTOMERS

Items purchased with the FOUNDING30 discount code are eligible for exchange only (not refund) within 14 days of delivery. We want our founding families to find their perfect fit!

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, contact us within 48 hours of delivery at arzoeyandyou@gmail.com with photos. We'll send a replacement or issue a full refund immediately, including return shipping costs.

INTERNATIONAL RETURNS

International customers are responsible for return shipping costs and any customs fees. Refunds do not include original shipping costs or customs duties paid. 

Q. What sizes do you offer?

A. We offer sizes 2T through 8T (ages 2-8 years). Each product page includes a detailed size chart in the photo gallery. You can also view our full Size Guide for measurements and fit tips. Between sizes? We recommend sizing up — our pieces are made to last through adventures and growth spurts!

Q. What materials do you use?

A. All Arzoey pieces are made with GOTS-certified organic cotton and OEKO-TEX safe materials.

QUESTIONS?

Email us at arzoeyandyou@gmail.com — we're here to help!