Refund policy

We want you and your little one to love every Arzoey piece! If something isn't quite right, we're here to help.

RETURNS & REFUNDS

We want you and your little one to love every Arzoey piece! If something isn't quite right, we're here to help.

--- πŸ‡¨πŸ‡¦πŸ‡ΊπŸ‡Έ CANADA & USA ORDERS

RETURNS

You have 14 days from delivery to request a return for a full refund.

Items must be: β€’ Unworn, unwashed, and in original condition β€’ With all tags attached β€’ In original packaging

To start a return, email us at arzoeyandyou@gmail.com with your order number and reason for return. We'll send you return instructions.

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Refunds are processed within 5–7 business days after we receive your return.Β 

EXCHANGES

Need a different size? We're happy to exchange within 14 days of delivery, subject to availability.

Please note: Arzoey pieces are made in small batches with limited quantities per size. If your requested size is sold out, we will issue store credit toward a future Arzoey purchase instead.

Email us at arzoeyandyou@gmail.com and we'll check availability and arrange your exchange. You cover return shipping; we'll cover shipping the new size to you (if available).Β 

INTERNATIONAL ORDERS (including India): All sales final β€” no returns or exchanges.Β 

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, contact us within 48 hours of delivery at arzoeyandyou@gmail.com with photos. We'll send a replacement or issue a full refund immediately, including return shipping costs.

INTERNATIONAL RETURNS

We understand that ordering internationally is a big decision! To help you choose confidently, we offer detailed sizing guidance and pre-purchase support.

However, due to international shipping costs and customs regulations, all international sales are final β€” we cannot accept returns or exchanges on orders shipped outside of Canada and the USA.

BEFORE YOU ORDER:

πŸ“ Review our Size Guide carefully (includes measurements for every size)

πŸ‘— Our organic cotton pieces are not pre-washed or pre-shrunk

πŸ“ Between sizes? We recommend sizing up

πŸ’¬ Have sizing questions? Email us at arzoeyandyou@gmail.com before ordering β€” we're happy to help!Β 

DEFECTIVE OR DAMAGED ITEMS: Quality matters to us! If you receive a defective or damaged item, please contact us within 7 days of delivery with photos at arzoeyandyou@gmail.com and we'll make it right.